Senior Loan Processor, Personal Loans

<div class="content-intro"><p><strong>About Upstart</strong></p> <p>At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p> <p>As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p> <p>We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.</p> <p>If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.</p></div><p><strong>The Team:&nbsp;</strong></p> <p>Upstart’s Operations team is the fastest growing team in the org and we're seeking a Senior Loan Processor, Personal Loans to join us on the ground level to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business.&nbsp;</p> <p>As a Senior Loan Processor, Personal Loans, you will be responsible for managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately. You will be an integral part of our Ops organization.The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service.</p> <p><strong>How you’ll make an impact</strong></p> <ul> <li>Support various operational workflows related to loan processing, closing coordination, and post-close documentation.</li> <li>Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process.</li> <li>Review appli