Director, Risk Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Director of Risk Management to lead the development of a high-performing team that improves the USAA risk management program. This role requires strong expertise in risk management processes, alongside validated experience in operational risk or compliance. The successful candidate will influence business divisions and enterprise-level processes, demonstrating critical thinking, and strategic oversight. Excellent verbal and written communication skills are needed for forming effective relationships and addressing executive leadership, ensuring alignment with organizational goals.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Leads staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and leads a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• Partners with key team members in the business and coordinates the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
• Leads teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard processes and regulatory requirements.
• Accountable for the development, implementation and oversight of risk management frameworks.
• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a subject area relevant to risk management; OR PhD in Risk Management, Business, Finance, or other field relevant to risk management and 4 years of work experience in a subject area relevant to risk management.
• 3 years of direct leadership or large project management experience.
• Risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Experience in conflict resolution management and the ability to challenge at all levels of management and influence business outcomes.
• Experience leading and advising work with both internal and external partners in a highly collaborative environment.
• Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Strong working experience with risk management processes, techniques, and tools.