Director, Premium Audit - Western Region

Overview

Reporting to the AVP of Premium Audit, the Premium Audit Director - Western Region is responsible for executing departmental strategies, managing operations, and supporting the AVP in achieving organizational goals. This role oversees service delivery, staff development, vendor management, and regulatory compliance within the Premium Audit function. The Director serves as a key resource for insureds and agents, ensuring a high standard of service and alignment with AmTrust’s mission, vision, and values.

Responsibilities

Strategic Execution & Operational Leadership

· Collaborate with the AVP of Premium Audit to implement departmental goals, strategies and initiatives.

· Lead cross-functional initiatives that enhance audit processes, service delivery, and operational efficiency.

· Promote a culture of performance, innovation, and accountability across the Premium Audit team.

Operational Management

· Oversee daily operations to ensure timely and accurate audit service delivery across region.

· Assign audit work based on geographic location and monitor adherence to time service standards.

 

Audit Program Development

· Design and refine audit programs to support market retention and growth.

· Establish procedures for accurate exposure identification, risk classification, and accounting documentation.

Regulatory Compliance

· Ensure audit practices comply with state regulations and company filings.

· Identify and maintain procedures for accurate classification of auditable business.

Vendor Engagement

· Manage relationships with premium audit vendors within region.

· Monitor & support vendor performance against contractual obligations and service metrics.

· Support communication of strategic direction and operational changes to vendors.

 

Quality Assurance

· Oversight for regional quality control reviews and ensure data accuracy.

· Implement continuous improvement initiatives to enhance audit quality and consistency.

 

Customer & Agent Relations

· Collaborate & support insureds and agents audit inquiries and/or disputes within region.

· Build and maintain strong relationships with internal and external stakeholders.

Market Awareness

· Stay informed of industry trends and market demands to guide departmental practices.

 

Additional Duties

· Perform other functionally related duties as assigned by the AVP of Premium Audit.

 

Leadership Qualities

· Strategic Vision: Ability to align departmental goals with broader organizational objectives.

· Influential Communication: Skilled in articulating ideas, influencing stakeholders, and fostering collaboration.

· Decisive Problem-Solving: Demonstrates sound judgment and decision-making in complex situations.

· Change Leadership: Capable of leading through change and driving transformation initiatives.

· Emotional Intelligence: Builds trust, demonstrates empathy, and maintains composure under pressure.

· Results Orientation: Focused on achieving measurable outcomes and driving continuous improvement.

Qualifications

Required:

· Bachelor’s degree from a four-year college or university.

· Minimum of 10 years of relevant experience in premium audit or related field.

· Proven accountability and ownership of responsibilities.

· Strong business acumen and understanding of industry concepts.

· Excellent written, verbal, and interpersonal communication skills.

· Exceptional organizational skills and attention to detail.

· Demonstrated leadership and management capabilities.

 

Preferred:

· Advanced degree or professional certifications related to insurance, auditing, or business management.

· Proven knowledge in project management, people leadership (i.e., managing, training, coaching, and developing individuals and teams)

· Familiarity with regulatory compliance in insurance premium auditing.

· Deep understanding of California insurance regulations and WCRIB compliance requirements

 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

 

Candidates who live within 50 miles of an AmTrust office may be required to work a hybrid schedule. 

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement oppor