Customer Activation Manager

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As a Customer Activation Manager, you will be the architect of enterprise AI transformation—owning the critical first 90 days to ensure customers achieve breakthrough innovation rather than simply incremental improvement with Claude. You'll guide organizations from contract signature to production deployment across Claude for Enterprise, Claude Code, and our API products, fundamentally changing how they work and compete.

This is a high-leverage role where you'll pioneer scalable activation methodologies that enable hundreds of enterprise customers to unlock transformative use cases and realize measurable business outcomes at unprecedented speed. You won't just follow playbooks—you'll design the frameworks and repeatable processes that can be deployed consistently across diverse customer environments.

You'll operate at the intersection of innovation strategy and hands-on execution. Your systems-thinking approach will directly shape how we activate enterprise customers, and your project management rigor will ensure every customer achieves meaningful outcomes within their first 90 days. By identifying patterns across customer activations, you'll build replicable approaches to organizational change while maintaining the agility to customize solutions for each customer's unique transformation journey.

Responsibilities:

• Own the complete 90-day activation journey from contract signature to production deployment, orchestrating cross-functional resources (Applied AI, Education, Support, Product) and customer teams to ensure rapid time-to-value across Claude for Enterprise, Claude Code, and API products

• Design and scale activation frameworks by identifying patterns across customer deployments and building templated playbooks that balance standardization with customization for breakthrough outcomes

• Drive organizational transformation by developing change management strategies, rollout plans, and Train-the-Trainer programs that build internal AI champions and catalyze adoption across customer organizations

• Provide technical guidance and enablement by developing deep product expertise to lead admin sessions, guide implementation decisions, and translate complex AI capabilities into business value for stakeholders at all levels

• Manage rigorous project delivery by creating detailed plans with clear milestones, conducting 30/60/90 day business reviews, proactively mitigating risks, and ensuring every activation meets success criteria within the 90-day window

• Define and track success metrics across activation rate, time-to-value, customer satisfaction, and operational efficiency—using data to continuously optimize the activation motion

• Enable seamless handoffs by documenting activation journeys and expansion opportunities, preparing Success Architects for long-term customer innovation

• Channel customer insights back to Product teams, serving as voice of the customer to influence roadmap and ensure Anthropic builds what drives transformative impact

You may be a good fit if you have:

• 3+ years in customer-facing roles such as implementation management, technical account management, solutions consulting, or customer success—with a track record of managing multiple concurrent engagements while driving measurable outcomes

• Systems thinking and pattern recognition: You naturally ask "how might we scale this?" and have built repeatable processes, playbooks, or frameworks that work across different customer types—transforming 1:1 moments into scalable 1:many solutions

• Strong project management and execution skills with ability to juggle concurrent customer activations, ruthlessly prioritize through a business impact lens, and ensure nothing falls through the cracks

• Technical aptitude and AI enthusiasm: Ability to quickly master complex products, guide customers authoritatively on implementation decisions, and translate technical concepts into business value for audiences ranging from developers to C-suite executives

• Organizational change and enablement experience including developing rollout strategies, navigating stakeholder resistance, building internal ch