Senior Customer Engineer

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for:

In this position, the Customer Engineer will be working towards the following goals:

• Develop and nurture new composite materials and manufacturing technologies aligned to the market and customer needs
• Lead concept development activities for new opportunities coupling material, process, and part design
• Be the principal technical interface with our customers and be the voice of the customer for Syensqo’s internal functions
• Assess technology gaps and provide advice for future product and process development
• Promote Syensqo products and technologies and articulate value propositions to our customers
• Advise on materials and process selections for new composite material applications

We count on you for:

• Lead and support projects requiring material manufacturing, prototyping, and part builds
• from thermoset prepregs, thermoplastics, adhesives, primers, and surfacing films with
• Processes including autoclave, out-of-autoclave, press-molding, resin infusion.
• Provide field technical support to major aerospace OEM and subcontractors for new and legacy programs.
• Identify and lead resolution of material issues in aerospace composite shops. Act as the
• “Voice of the Customer” to liaise with the greater part of Syensqo to affect a mutually acceptable resolution.
• Advise customers on processing and properties of Syensqo products. Ability to support trade studies and provide recommendations on product options and selection based on customer parts & applications. Contact levels will range from shop floor mechanics to senior management in procurement, engineering, research/development, quality, and manufacturing areas.
• Lead and support research and development activities that aim at achieving technical and business objectives.
• Support simulation analysis and development for composite part manufacturing and structural performance
• Identify potential new applications for Syensqo products and support Account Managers in capturing new business, assessing market trends, developing business cases, and evaluating competitor's materials. Identify and foster new processes for material deposition, forming, and curing to support technology adoption on aerospace platforms.
• Accompany customers as needed on Syensqo site audits and visits, leading where required.
• Support and/or lead targeted projects in Syensqo or customer shops. Areas include product configuration, capability, cost reductions, problem solving, Lean manufacturing, etc.
• Support characterization and reducibility studies of new material developments Comprehend business line strategies to establish objectives and customer touch points at assigned accounts.
• Support coordination of conformance and specification issues between Syensqo plants and Key Customer Procurement and Specification Custodians.
• Provide support for customers outside the targeted region as appropriate.
• Become a Subject Matter Expert (SME) on one or more aspects of composite parts you:

You can count on us for:

• Safety
• Training opportunities.

You will bring:

• Bachelor’s degree minimum (in relevant Engineering or Material Science discipline).
• Master’s or PhD degree is a plus
• Knowledge of aerospace composite part fabrication.
• Experience resolving product and process capability issues in composite part Applications.
• Minimum 5 years demonstrated work experience in composites including: problem solving, technical presentations, project management, relationship building, and identification of new opportunities.
• Minimum of 2 years’ experience on reviewing composite part designs / drawings for
• Manufacturability and specification compliance.
• Understanding of the aerospace industry including OEMs, their suppliers, various programs, aerospace quality systems, composite testing requirements, statistical process control and capability, etc.

You will get:

• The U.S. base salary range reasonably expected to be paid for this position is $90,880 to $113,600 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
• 16, or more, weeks of m