O2I Clould, Software and Support (limited part-time)

<p><span> </span><b>We help the world run better </b></p> <p>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</p> <p><span><span><b>What you'll do</b></span></span></p> <ul> <li><span><span>Support administration of SAP License and Maintenance Software contracts </span></span></li> <li><span><span>Processing new sales contracts, processing them in SAP systems and ensure our customers can access and download software</span></span></li> <li><span><span>Manage the billing cycle for all our new business</span></span></li> <li><span><span>Handle internal/external customers' queries within stipulate SLAs</span></span></li> <li><span><span>Review sales opportunities to verify contracts and quotes, ensuring they are accurate and complete</span></span></li> <li><span><span>Assist Cash Collections team in resolving complex billing issues and dispute cases</span></span></li> <li><span><span>Participate in monthly close processes</span></span></li> <li><span><span>Collaborate closely and cross-functionally with other teams and departments  - Commercial Finance, CFO, Contracting, Sales Teams, etc. </span></span></li> <li><span><span>Own strategic projects and initiatives that improve team functionality and efficiency</span></span></li> <li><span><span>Contact for external and internal auditors</span></span></li> <li><span><span>Contribute to the success of the team and its development</span></span></li> <li><span><span>Learn E2E a very interesting process of License and Maintenance Software contracts handling</span></span></li> <li><span><span>Gain knowledge and skills that can help you boost your career development</span></span></li> </ul> <p><span><span><b>What you bring</b></span></span></p> <ul> <li><span><span>Business English language skills in verbal and written form</span></span></li> <li><span><span>Other language skills are a plus (German/ Russian/ central Europe language)</span></span></li> <li><span><span>Suitable for students on Bachelor/ Master, preferably in Business Administration, Finance, Information Technology, or a related field as an advantage</span></span></li> <li><span><span>Attention to detail and problem-solving/analytical skills</span></span></li> <li><span><span>Excellent communication skills to effectively interact with internal/external customers, stakeholders, and auditors</span></span></li> <li><span><span>Adaptability and customer-centric attitude  </span></span></li> <li><span><span>Ability to work under pressure</span></span></li> <li><span><span>Self-organized, responsible colleague with good time management skills</span></span></li> <li><span><span>Team player with self-motivation, ability to take initiative and drive tasks to completion </span></span></li> <li><span><span>Previous experience in finance area</span></span></li> <li><span><span>Previous experience working with SAP tools (Fiori, ERP system etc.)</span></span></li> <li><span><span>Basic technical background in IT or with AI tools, programming Excel macros or similar</span></span><br/>  </li> </ul> <p><span><span><b>About the team</b></span></span></p> <p><span><span>The O2I Cloud, Software and Support (CSS) team manages contracts for cloud, software, and support after getting signed with SAP customers. They check and record these contracts in the system which enables customers to download software and access cloud services. They create and review invoices and answer internal customer queries. They also handle process after contract changes or terminations, user/product swaps, and fee updates. They archive documents, support business partners like Cash Collection, Global Accounting Services, Revenue Recognition etc. and external stakeholders like auditors. They support month-end closing activities to ensure timely and compliant booking of all deals</span></span></p> <p><span><span><span id="cke_bm_1617S"> </span></span></span></p> <p>​<b>Bring out your best</b></p> <p><span>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, wit