Lead Shelter Staff

DEPARTMENT:       Social Services

REPORT TO:            Shelter Manager

POSITION TITLE:    Lead Shelter Staff Opening/Night/Closing

STATUS:                    Temporary/Seasonal- Non-exempt/On Call

 

LENGTH OF ASSIGNMENT:

Start date: October 15th, 2024- End date: April 30th, 2025

 

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food, shelter opportunities, and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge Western regional team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

 THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army is an international movement that is an evangelical part of the universal Christian church. Its message is based on the Bible, and its ministry is motivated by God's love. Its mission is to preach Jesus Christ's gospel and meet human needs in His name without discrimination.

EDUCATION AND WORK EXPERIENCE:

• Documented experience in public contact / Customer Service
• Documented experience in homeless services (or related experience).
• Strong Human relations skills; trauma-informed care

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Proven ability to lead, motivate, and manage teams effectively.
• Strong organizational and time-management skills, with the ability to prioritize tasks and delegate responsibilities.
• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance, and differing abilities.
• Self-starter, persuasive, and compassionate.
• Understanding of basic conflict resolution.
• Detail-oriented – highly organized – multitasker.
• Strong use of the English language in verbal and written.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Client-centered mindset.
• Commitment to keeping client information confidential.
• Must successfully pass the background/reference check process
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

SOFTWARE-RELATED SKILLS:

• Outlook, Microsoft Word
• Working knowledge of integrated database applications and/or ability to use new software programs with basic training

SCOPE OF POSITION:

The Lead Shelter Staff oversees daily operations at the shelter, ensuring the safety and well-being of residents and staff. This individual will lead the shelter team, coordinate services, manage resources, and serve as a point of contact for external partners. The Lead Shelter Staff ensures that shelter policies are followed and clients’ needs are met in a compassionate, organized, and efficient manner.

• Supervise shelter staff and volunteers.
• Foster a positive, collaborative, and inclusive team culture.
• Handle conflict resolution and mediate staff and client concerns. Report as necessary to the Shelter Manager.
• Monitor inventory of shelter supplies and coordinate replenishment.
• Pre-Opening Preparation: Ensure all logistical aspects are in place, such as setting up the facility, arranging furniture, and stocking supplies.
• Transport any items needed to and from the Longview Salvation Army Corps building to the shelter. Prepare all dinner items for service.
• Team Briefing: Conduct meetings with staff and volunteers to review their roles, responsibilities, and emergency procedures.
• Coordination: Oversee the initial setup and ensure that all systems, including security, health and safety measures, and communication channels, are operational.
• Set Up Registration Area: Prepare