Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.


This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

We are currently looking for a:

 

Idlewild and Soakzone: Rides Supervisor

Roles & Responsibilities:

 

Roles and Responsibilities:

Supervisory Duties:

· Supervise the daily operations of the Rides team and any other assigned departments

· Lead by example, attitude, and as a representation of Idlewild and Soakzone core values

· Act as an approachable mentor and coach to all assigned team members

· Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary

· Ensures that attractions open and close at the proper times established by the operational needs of the day

· Provides direct support to other rides team members by making rounds throughout the park to check on their needs

· Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate

· Provides coverage so that team members may take bathroom breaks

· Enforces Park policies, ride restrictions and ride recommendations

· Ensures safe operation of rides by always adhering to standard operating procedures and established trainings

· Maintains a sense of calmness and professionalism during tense, escalated or emergency situations

· Reports ride related issues and failures to management promptly

· Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns

· Promptly notifies the property authorities of team member and guest injuries or emergencies

· All other duties assigned by leadership

Education & Experience:

· There is no minimum education requirement.

· 1+ years of previous supervisory experience desired

· 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.

· All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.

Languages: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with Pennsylvania's Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Ability to comply with all uniform policies

· Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation

· Must demonstrate a wil