General Manager - Ground Operations

Job Description:

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? 
 
As a General Manager, you will be responsible for overseeing the operations of all departments within your station. You will be responsible for managing the budget for your station, and will provide leadership for all management staff. 

Ideal candidates will have at least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft.  

 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 

Job Responsibilities: 

• Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service. 

• Be responsible for the station’s budgetary and financial responsibilities and ensure accurate billing is submitted in a timely manner. 

• Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations. 

• Maintain working relationships with customers and provide prompt responses to service requests. 

• Assist recruiting team with hiring and oversee on-the-job training and ongoing team member professional development opportunities. 

• Observe and enforce all AGI and Airline safety regulations as well as company policies. 

• Actively search for future business opportunities 

Safety, Security and Compliance: 

All AGI Team members have a responsibility and duty while at work to: 

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. 

• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. 

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. 

• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. 

• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.  

• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. 

• Fully understand AGI Health & Safety and Security policies.  

• Attend training courses as may be required by AGI. 

Physical Requirements: