Senior Project Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Manager is the primary single point of contact for large-scale and cross team developments with significant complexity, unique requirements or that qualify as a “Special”.  The Project Manager is responsible for planning, organizing and managing the internal customer's expectations and technical developers to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet internal customer needs & is engaged according to PMO criteria and standards. The project manager will oversee technical projects utilizing Azure DevOps, assist with and lead sprint planning sessions, gathering requirements, and ensure projects are completed successfully.

The Main Responsibilities

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers.
• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules.
• Responsible for resource requirements/allocation.
• Develops project progress and status reports.
• Coordinate and facilitate project meetings. 
• Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.  Utilize the change control process to track schedule changes.
• Holds regular project meetings to keep all parties updated on project status and progress  
• Effectively communicates program status, risks and issues to Leadership, and present options and recommendations for resolution.
• Validate Planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completion.
• Provide program management of major initiatives and prepare executive level presentations or written reports.
• Ability to quickly understand technical aspects of product/service from both a functionality and operations perspective, and ability to articulate it to a less technical audience.

What We Look For in a Candidate

Minimum:

• Bachelor’s Degree and 3+ years of related experience
• Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.
• Ability to communicate effectively, strong customer communication skills are a requirement
• Ability to deal with remote client relations through phone, email & online sources in order to enhance the Partner experience.
• Basic telecommunications technical knowledge required.
• Basic reporting, automation, data development, and data visualization tools knowledge.
• Demonstrated ability to use and apply Business Acumen.
• Working knowledge of Microsoft Office Suite
• Ability to work effecti