Head of Implementation, Rare & New Products

Head of Implementation, Rare & New Products

About Viamo

Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world's population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. Moreover, the organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 35 million people reached in 2021 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

The Head of Implementation (HOI) works closely with the Director of Implementation Success, the Regional Director of Enterprise Sales, the VP of Platform & Products, the Chief Operating Officer, Viamo’s Country Directors/Managers, and Viamo’s regional HOIs to deliver world-class & socially impactful projects across the globe! The HOI will provide overall leadership, management, and strategic vision for the implementation of enterprise contracts. HOI will support all regional hubs with an implementation that exceeds their capacity or knowledge expertise ensuring that the design, development, implementation, and review processes meet the required quality standards. The HOI will be the focal point for Viamo Country Managers/Directors to consult on all “Sell with Consultation '' products, including being a design thought partner, reviewing proposals, supporting budgets, joining pitch/design meetings, and reviewing contracts. The HOI will be the focal point for the Products department deployment/testing and launching of new products and features before scaling to the entire implementation team. The HOI is responsible for directly managing three Senior Program Managers and is responsible for their high-quality performance, professional development, and su

Key Responsibilities

Enterprise Sales Implementation (35%)

• Support the Commercial Sector team with business development including but not limited to demos (live & pre-recorded), proposal/pitch reviews
• Commercial project design including design sessions with partners
• Oversee Commercial project implementation, documenting best practice
• Test and build a system project management flow to scale the implementation of commercial sector projects
• Ensure the smooth integration of project quality and accountability standards into the daily work of PMs within the hub.

Product Consulting (40%)

• Join weekly PM Unite calls to understand upcoming workflows planned by Product Managers
• Work closely with the Product team to support and roll out the launch of products on-platform. This is determined by the Product's quarterly OKRs.
• Support the Product department by testing products/features and providing feedback before products/features rolled out to the entire implementation department
• Be the point of contact for Viamo’s “Sell with Consultation” including but not limited to; Vouchers, Referrals, Projects needing APIs, Collaborative Filters, Issue Trackers, and Chatbots. This includes supporting on pitching/submission/budgeting/design of these products with Country managers/directors and making “go/no go” decisions

Team Management (20%)

• Lead the planning, recruitment, selection, and training of PMs in the hub
• Collaborate with Viamo's Human Resources and the RD to ensure sound performance management and fair performance-based compensation.
• Coach and manage PMs while providing access to high-quality learning opportunities, emphasizing career development.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one-on-one and performance reviews.
• Ensure that PMs are trained and proficient in using project management tools such as Wrike to improve project management efficiency.
• Ensure the team culture is positive, transparent, and focused on staff wellbeing.
• Analyze root causes of project issues to identify triggers for customer dissatisfaction and roll out mitigation measures, including service delivery training for PMs.

Regional Project Management Support (5%)

• Work together with the regional