Head of Process Re-engineering, AMCB

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Core Operations Process Effectiveness concurrently oversees the delivery of a portfolio of efficiency and productivity projects for AMCB Core Lending Operations and Servicing, while ensuring the projects deliver sustainable and permanent cost savings and optimization of the business processes.  Leverages digitization, optimization & enhanced simplification (DOES) - Assesses and delivers prioritized opportunities for business process improvement through use of RPA, Power Platform, and/or other Digitization & Automation (D&A) capabilities in support.  Business Process Improvements.  Oversees overall program financials, benefits realization analysis and manages an overall program budget for process improvements in core operations.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Oversees portfolio of efficiency initiatives which may focus on end-to-end process reengineering, organizational design improvement, and consumption/buying power optimization
• Leverages Lean Six Sigma, where appropriate, and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience
• Develops, communicates, and implements key metrics to track overall progress and effectiveness of performance improvement initiatives
• Monitors changes to ensure that initiatives are delivering the intended results with respect to the Customer experience, productivity enhancements, waste elimination, cost reduction, etc.; recommends adjustments and changes as appropriate
• Assists Business Leaders in linking project metrics to strategic operational objectives
• Identifies best practices - both from within and outside the TD Bank, recommends innovative opportunities to drive business performance to the next level
• Oversees business performance management of core operations unit level expense plans, business performance and FTE allocations.
• Defines goals for core operations performance management scorecard
• Accountable to ensure that an effective strategic interaction model exists between core operations, and all key sales channels for seamless support to the customers
• Develops operations strategies and objectives to ensure core lending operations servicing business attains targets and operates effectively
• Builds strong & strategic relationships with key sales channel executives and partners to ensure alignment of goals and SLA delivery
• Leads people strategy - hire, develop, motivate, and retain top talent and ensure Core Lending Operations Servicing is a desirable career destination for TD colleagues; creates an inclusive, safe, and engaging work environment for all colleague communities including diverse populations to ensure a great place to work

Education & Experience:

• Graduate degree or equivalent experience
• 7-10 years leading efficiency and productivity improvement projects
• Experience in process design and improvement initiatives and mastery of various structured problem solving methodologies, process design, reengineering and project management strongly desired
• Expert in structured problem-solving, process design/improvement and project management with in-depth experience using advanced statistical tools and techniques including process mapping required
• Project Management Professional (PMP) designation/certificate a plus
• Black Belt or Master Black Belt Lean Six Sigma a plus or senior-level expertise in the assigned Efficiency Workstream
• Facilitation/training experience of Process Improv