Client Engagement Manager II (Remote in USA)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a Client Engagement Manager II at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — the most vulnerable community. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This position is responsible for managing the engagement of several clients, including some of the largest California Medicaid Managed Care Plans. The Client Manager reports to the Account Director and supports overseeing the client contract, maintaining strong client relationships, and ensuring that Gainwell operations perform in alignment with all contractual commitments. The Client Manager supports revenue‑generating activities, including identifying and upselling new services to existing clients, in order to meet contract and corporate financial objectives. 

 

 

Your role in our mission                                                                                                                        

• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Analyze and research client(s) trends to identify performance gaps.
• Manages client relationship; responsible for ensuring client satisfaction.
• Builds relationships and supports collaboration between client engagement team, internal departments and operations staff.
• Handles client(s) invoicing & accrual tracking.
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s) and all SLAs are met.
• Assists Account Director with managing budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans and collaborates with internal teams to oversee development and implementation.
• Identifies and continually seeks new sources of revenue.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.

 

 

What we’re looking for

• Ability to manage projects.
• Proficient with Microsoft Excel, Word, Access, and PowerPoint; knowledge of PowerBI or Tableau preferred
• Without a bachelor’s degree, 7 + years relevant work experience with experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance), or Large client management
• With a Bachelor’s degree, 3+ years of relevant experience in one of the following areas preferred: Health insurance, Client service/business to business, Healthcare policy, Industry with high level of compliance (i.e. Finance), or Large client management

 

 

What you should expect in this role

• Limited travel, but ability to travel for 2-3 days at a time to support client on sites.
• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months