Assistant After Sales International (m/f/d)

 

 

Your areas of responsibilities:

 

• Active management of incoming after sales enquiries across our International customers and consumers
• Ensure end-consumers and b2b customers' satisfaction, solutions for faulty products as well as providing product information
• Deal and engage directly with end-consumers and customers mostly via email & phone but as well social media
• Development and maintenance of return process based on valid distributor/customer complaints and product returns where applicable
• Direct inquiries and unresolved issues to the specialized department and collect the relevant information to answer the end-consumer inquiry

 
Your profile of qualification:

 

• Successfully completed commercial apprenticeship or comparable qualification
• First experience in consumer service or in retailers/distributors support
• Independent and service-oriented 
• English as mother tongue is mandatory, one additional language is beneficial
• Knowledge of CRM C4C or Salesforce service cloud is a plus but not mandatory
• Professional knowledge of Twitter, Instagram, Facebook and other social media platforms is beneficial