Registrar - Patient Registration HSD - PT - Evening

Position Status:

Part time

Shift:

Second Shift (Evenings - Less than 12 hours per shift) (United States of America)

Hours per week:

32

Job Information
Exemption Status: Non-Exempt

A Brief Overview
Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Experience in customer service. Required

• Experience in a healthcare setting. Preferred

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)

• Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)

• Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

What you will do

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.

• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.

• Complete check-in and admission functions based on service area.

• Complete financial discussions including providing patient estimates and payment collections.

• Validate patient identity and apply patient safety armbands.

• Assist patients in completing state required documentation and database entry based on service area.

• Answer department phone, answer questions or transfer caller to appropriate area as needed.

• Provide and explain all required handouts as appropriate.

• Complete basic real time eligibility insurance validation.

• Escort patients to treatment area.

• Complete various clerical and office duties as required based on service area.

• Correct system registration level edits in a timely manner.

• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.

• Stable access to electricity and a minimum of 25mb upload and internet speed.

• Dedicate full attention to the job duties and communication with others during working hours.

• Adhere to break and attendance schedules agreed upon with supervisor.

• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility

• No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours

• Carrying: Occasionally 1-3 Hours

• Climbing (Stairs): Rarely less than 1 hour

• Crawling: Rarely less than 1 hour

• Crouching: Rarely less than 1 hour

• Eye/Hand/Foot Coordination: Frequently 3-5 Hours

• Feeling: Rarely less than 1 hour

• Grasping (Fine Motor): Frequently 3-5 Hours

• Grasping (Gross Hand): Occasionally 1-3 Hours

• Handling: Occasionally 1-3 Hours

• Hearing: Occasionally 1-3 Hours

• Kneeling: Rarely less than 1 hour

• Lifting: Occasionally 1-3 Hours up to 25 lbs

• Operate Foot Controls: Rarely less than 1 hour

• Pulling: Occasionally 1-3 Hours up to 25 lbs

• Pushing: Occasionally 1-3 Hours up to 25 lbs

• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs

• Reaching (Overhead): Occasionally