Senior Director, Client Services | Commerce Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

 

THE ROLE

This person is responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts.  This position reports directly to the VP of Client Services. 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. 
• Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results. 
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail. 
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.  
• Participate in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines. 
• Lead pitches, proposals, and contract negotiations for organic growth opportunities. 
• Communicate role expectations to team leads and direct reports, if applicable. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Strong interpersonal, written, and verbal communication skills. 
• Excellent problem solving, organization, time management, and risk management skills. 
• Expert conflict resolution skills – creating calm out of chaos.
• The ability to be self-directed and work in an ambiguous and dynamic environment. 
• Strong knowledge of MS Office. 
• Willingness to travel/work on-site at client locations, if applicable. 
• Experience across strategic, project-based, and production-based projects.

Skills:

• Experience with commerce projects and accounts. 
• Experience managing vendors/partners.
• Familiarity with commerce development systems such as Salesforce, Magento, and Shopify. 
• Having knowledge of the latest trends and tools in the industry.

Education/Experience: 7+ years of Account Management experience in a digital design environment. Bachelor's degree or equivalent degree of education relevant to the industry. 

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Supervisory Responsibilities:  In the event the team grows, the Account Director may directly supervise employees on the account team. Carries out supervisory responsibilities by following the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment: Remote position. 

 

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this posit