Technical Writer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

This position is responsible for planning, researching, and writing documentation that may comprise either or both of the following:
• Policies, Standards, Procedures (PSPs), Work Instructions, and Knowledge Base (documents) articles for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
Responsibilities may include updating and improving content development and delivery standards and processes, ensuring business owners and approvers review and approve documents on time to avoid any policy risks.

Overall Purpose:

This position is responsible for planning, researching, and writing documentation that may comprise either or both of the following:

• Policies, Standards, Procedures and Work Instructions for internal business or technical processes.

• Technical content for products delivered to customers, including existing and new products.

Responsibilities may also include updating and improving content development and delivery standards and processes.

Essential Functions

• Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.

• Coordinate work efforts with project and/or product teams.

• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, and other).

• Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.

• Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.

• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.

• Follow instructions to maintain version control of documentation as defined by the Technical Writer Policies and Procedures.

• Create technical diagrams to depict system structure, program logic and process flow.

• Provide proactive and clear communication of project status and other information.

• Continuously identify and implement improvements to TW processes, standards, or documentation content development.

• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Area of Focus: Consumer Services 

• Meets with business stakeholders and subject matter experts to create, update, or retire Policies, Standards, Procedures, Knowledge Base Articles, and Work Instructions and Response Templates.  

• Gathers the information needed to create required internal and external documentation, including documenting processes in process flow tools such as Lucidchart 

• Establishes and maintains proper documentation to adhere to Consumer Services and EWS Policy Office Policies. 

• Completes process improvement opportunities to improve user documentation. 

• Completes general and any necessary administrative functions as needed in the Global Risk and Compliance tool.<