Technical Analyst

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. 

We are seeking a Technical Analyst in our New York City office. The Technical Analyst is responsible for providing deskside and remote technical support to the Firm’s internal users. This person will provide technical assistance on the Firm’s software and hardware including, but not limited to Microsoft Office Suite, troubleshooting and repair of laptops and peripherals, and support of video conference equipment.

KEY RESPONSIBILITIES:

• Provide 2nd level desktop support to end users 

• Coordinate the resolution of or resolve all Service Desk Tickets. 

• Network cabling troubleshooting from the data jack to the wiring closet. 

• Wireless network connection troubleshooting. 

• Deploy and troubleshoot VOIP phones. 

• Imaging of desktop and laptops - Use application packaging and distribution (InTune (MS Endpoint Configuration Manager) 

• Assist with Audio/Visual setups for the firm. 

• Remote access troubleshooting for applications such as Azure Virtual Desktop Client, Zscaler, Microsoft Defender and Microsoft Authenticator.  

• Assist with the inventory management of desktops, monitors, printers, copiers, mobile devices, and other peripherals. 

• Act as a liaison with all IT groups within the regional office.

• Responsible for establishing and adhering to technology operating standards. 

• Work closely with other teams to provide feedback and new IT methodologies. 

• Adhere to all Change Management Control processes. 

• Describe and report hardware problems to Technical Support. 

• Perform necessary research using on-line services and other documentation. 

• Participate in business continuity recovery and post-maintenance testing. 

• Contribute to the Tech Analyst Knowledge Base.

KEY QUALIFICATIONS:

• Bachelor’s Degree preferred. 

• Five years relevant experience. 

• Experience supporting a user population of 200+ desktops. 

• Solid understanding of application packaging and distribution (InTune (MS Endpoint Configuration Manager). 

• Working knowledge of VOIP. 

• Strong familiarity of Document Management Systems. 

• Strong technical understanding of current Microsoft Office Suite; Windows operating system. 

• Working knowledge of Microsoft Defender. 

• Remote Access diagnostics and support for Azure Virtual Desktop. 

• Strong understanding of desktop and laptop computer hardware and troubleshooting. 

• Service Now Management experience preferred. 

• Law Firm experience preferred. 

 

 

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

Pay Transparency Range:

$77,000 to $116,000

In general, employers are not permitted to make unsolicited neutral statements about criminal background checks before a conditional offer, including statements noting the employer's compliance with laws protecting applicants with criminal histories (such as "Applicants' criminal history will be considered consistent with the requirements of the New York City Fair Chance Act.