Senior Director, Revenue Cycle Operations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Director of Revenue Cycle Management will oversee all aspects of the revenue cycle, including billing operations, payer integrations, collections, and denial management. This leadership role will focus on optimizing revenue processes, ensuring compliance with regulatory requirements, overseeing revenue cycle technology vendors and fostering relationships with payers to maximize reimbursements. The ideal candidate will bring strategic vision and operational expertise to drive efficiencies and achieve financial goals. Reporting to the Chief Operating Officer, this is a full-time role that is key to advancing our payer strategy and revenue cycle operational excellence.

This is a hybrid role based in New York City. Minimal travel required.

What you’ll be doing: 

Strategic Leadership

• Continue to develop and implement a comprehensive revenue cycle management (RCM) strategy aligned with organizational goals.
• Collaborate with senior leadership to identify opportunities for financial improvement and operational excellence.
• Establish and monitor KPIs for all RCM processes to assess performance and drive improvements.

Operational Oversight

• Lead and manage all billing operations, ensuring accurate and timely claims submissions.
• Oversee collections, payment posting, denial management, and appeals processes.
• Direct payer contract negotiations and integrations to optimize reimbursement structures.
• Ensure compliance with federal, state, and payer-specific regulations, including HIPAA and billing guidelines.

Team Management

• Build, mentor, and lead a high-performing RCM and payer operations team, fostering a culture of accountability and excellence.
• Provide training and development opportunities to enhance team skills and knowledge.

Technology & Process Improvement

• Evaluate and implement technology solutions to enhance revenue cycle operations, such as billing software and payer integration tools.
• Analyze workflows and recommend process improvements to increase efficiency and reduce errors.

Stakeholder Engagement

• Serve as the primary point of contact for payers, addressing escalations and fostering positive relationships.
• Partner with internal departments (e.g., finance, IT, clinical operations, sales) to ensure alignment and support organizational initiatives.

What success looks like in this role: 

• Improved Days Sales Outstanding (DSO) 
• Improved denial resolution rates
• Increased clean claims submission rates
• Enhanced payer contract performance
• A Thriving team

What we expect from you: 

• 10+ years of experience in revenue cycle management, in cross-functional high-growth startups and/or healthcare systems, with deep