Product Owner, IT P&C Insurance (Remote)

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

 

Job Description

 

As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals.

 

Position in the Organization:

 

• Individual Contributor
• Cross-Functional Leadership: Leads product development teams without direct authority
• Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims
• Executive Visibility: Regular presentations to Operations leadership

What you will do:

 

Product Strategy & Roadmap Management (40%)

• Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives
• Prioritize features based on business value, technical constraints, and regulatory requirements
• Balance competing priorities across multiple insurance products while managing stakeholder expectations
• Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives
• Define measurable success criteria for product implementations and track outcomes

Agile Delivery Management (30%)

• Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization
• Author clear, business requirements with comprehensive acceptance criteria
• Lead Agile ceremonies including backlog refinement and sprint reviews
• Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines
• Collaborate with QA teams and conduct User Acceptance Testing prior to deployment

Stakeholder Management & Change Enablement (20%)

• Develop and execute comprehensive change management plans for implementations
• Design and deliver targeted training sessions for stakeholders during product rollouts
• Create user adoption metrics and track progress against implementation goals
• Facilitate regular feedback sessions with end users to drive continuous improvement
• Serve as the primary escalation point for operational issues related to implemented products
• Develop communications that clearly articulate value proposition and benefits to end users

Operational Excellence and Analytics (10%)

• Establish and monitor KPIs for product performance and operational efficiency
• Identify optimization opportunities across platforms to improve workflow efficiency
• Support disaster recovery planning and business continuity for critical systems

What you will bring to C&F:

 

• 6+ years of experience in insurance operations, underwriting, or product management
• Working knowledge of Agile methodologies and experience in Scrum environments
• Demonstrated ability to translate complex business requirements into clear user stories
• Strong analytical capabilities with data-informed decision-making skills
• Excellent communication and presentation skills for technical and non-technical audiences

Preferred Skills

• Direct experience with Duck Creek or similar policy administration systems
• Certified Scrum Product Owner (CSPO) or similar cert