Manager, Human Resources, South Region

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Manager, Human Resources, South Region

Van Cleef & Arpels | Miami

Reports to: Director, Human Resources

 

Role Overview

The Manager, Human Resources plays a key role in the recruitment, growth and development of the South Region boutique teams, as well as our Client Relations Center population.  This successful individual will be a strong generalist practitioner, with key experience in employee relations and performance management in support of the Van Cleef & Arpels and Richemont North America initiatives. 

 

The Manager will work closely with the leadership and human resources teams to help implement leading-edge talent processes and practices. Reporting to the Director, Human Resources Retail, the role will assist in enhancing business performance through organization design, alignment, accountability, culture shift and process improvement.

 

Responsibilities

• Manage and oversee Employee Relations for the Van Cleef & Arpels South Region boutiques & Client Relations Center: 

• Evaluate Employee Relations issues at hand and advise the Manager of proper protocol. 
• Partner with the internal legal counsel in ensuring the issue is being evaluated appropriately and handled in the best manner possible. 

• Coach Managers in performance management
• Ensure that Managers are complying with appropriate protocol and procedures upon issuing a corrective action documents or performance improvement plans, if necessary. Review corrective action documents to be issued. 
• Ensure that all HR policies and procedures are being adhered to fairly and consistently. 
• Follow-up on issues with the Managers as needed  

• Support the recruitment process with Talent Acquisition and the Hiring Manager.  Create job descriptions and screen candidates, and ensure that the hiring manager is following the boutique induction process and is prepared to welcome and integrate the new hire. 
• Create a pleasant and memorable recruitment experience.
• Have thorough knowledge of Employee Benefit programs, FMLA guidelines and company leave of absence processes in order to assist employees with inquiries and partner with the RNA Benefits Manager on claims management.   

• Assist employees and management teams with payroll questions and inquiries relating to payroll, direct deposits, earned time off, holiday pay, etc.  

 

 

Qualifications

• A minimum of 5-7 years’ experience in Human Resources management, with skills in employee relations, recruiting, training & development, talent management and performanc