Customer Service Representative with Swedish

<h3>Who we are   </h3><p>CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.  <br/>CPM International celebrates diversity! We welcome everyone &amp; embrace unique styles. Our accessible workplace fosters inclusion &amp; empowers you to bring your whole self to work. Join us &amp; contribute to a vibrant &amp; innovative culture! </p><p> </p><h3>Our Client </h3><p>Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. </p><p> </p><p><strong>We Care:</strong> Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. </p><p><strong>We´re Curious:</strong> Proactive approach to problem-solving and a “can do” attitude. </p><p><strong>We Achieve Together:</strong> Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. </p><h3> <br/> <br/>What you will be doing? </h3><ul> <li>Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way </li> <li>You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions </li> <li>Offering an omnichannel service to our consumers via telephone, email, chat, and social media </li> <li>Developing a sound understanding of the products and services offered by our client  </li> <li>Embrace our company values and act as a brand ambassador </li> </ul><p><strong>Requirements</strong></p><h3>What skills &amp; experience will you bring to us? </h3><ul> <li>A fluent level of Swedish with exceptional grammar and spelling skills </li> <li>High level of English (Both written and spoken) </li> <li>A genuine passion for delivering outstanding customer service </li> <li>Ability to deal with sensitive calls with empathy </li> <li>Strong administrative skills with a keen eye for detail </li> <li>A professional outlook and proactive approach to problem solving <br/> <br/> </li> </ul><p><strong>Benefits</strong></p><h3>What do we offer? </h3><ul> <li>Start date: October, 28th</li> <li>Contract: Temporary 3 months with the possibility to be extended (1-month probation period) </li> <li>Full time: (39 hours/week) </li> <li>Working days/Hours:  Mon to Friday, 9h to 18h, with 1h lunch + 1 early day in the week</li> <li>Salary:  €17,537.76 gross per year</li> <li>Incentives: Top performance incentives </li> <li>Paid bank holidays + 1 extra day in lieu </li> <li>Hybrid work model:   4 days per month at the office / training / rest from home</li> <li>Training:   2 weeks: Mon to Friday, 9h to 18h, with 1h lunch + 1 early day in the week</li> <li>Office location: Barcelona (La Sagrera)  </li> </ul><p>  </p><h3>Other Benefits:  </h3><ul> <li>Best-in-class people engagement activities and programs </li> <li>Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment </li> <li>Employee Assistance Program - Free, confidential, and impartial guidance and support </li> <li>Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation </li> <li>Option to sign-up for Discounted Private Health Insurance </li> <li>Referral Program – Bring a friend and get a referral bonus. </li> <li>Access to LinkedIn specialised training &amp; courses. </li> </ul><p> </p><p> </p><p> </p><p><strong>Ready to Make a Difference? </strong></p><ul><li>Showcase your talent: Share your CV highlighting achievements and responsibilities. </li></ul><ul><li>Be you: No need for photos, age, marital status, or gender. </li></ul><ul><li>Our process: Submit CV, then email, phone screening, and video interview. </li></ul><p>We're excited to meet you! </p><p> </p><p><strong>#wecare#wearecurious#weachievetogether </strong></p>