Sr. Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. We are currently seeking a Senior Program Manager specializing in global telecommunications to join our Project and Development Services team.

Principal Responsibilities:

• Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.  
• Develop, build, and/or implement standardized processes, playbooks, tools, and resources.               
• Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.                                 
• Develop and oversee management routines to manage account performance and performance metrics.                                
• Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.                                           
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.                                     

• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

Program Specific Responsibilities

• Manage, update and report on 30+ global projects and associated project schedules. Document and report on schedule changes and associated impacts.
• Manage risk throughout the project lifecycle and provide path to green solutions.
• Document risk, develop risk mitigation plans, and report regularly on risk resolution.
• Provide status updates for monthly executive level reporting.
• Create and manage project specific budgets and approvals.
• Manage high level financial health throughout the project lifecycle.
• Lead weekly deployment calls to gather status updates and progress.
• Support the creation of business requirement documents.

Required Knowledge, Skills, and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong interpersonal skills and problem-solving ability.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Hands on approach, show attention to detail and ownership.
• Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Excellent verbal/written communication and presentation skills.
• Proven record of providing excellent internal and external customer service.
• Knowledge of standard business and accounting practices.
• Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.

• Strong organizational, management, and supervisory skills.
• Experience working on highly regulated projects and/or highly regulated project delivery environments.
• Ability to work on multiple projects at the same time.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Essential Sk