Hotel Sales Coordinator II

Property Location:

2000 Hotel Plaza Boulevard - Lake Buena Vista, Florida 32830

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

Job Title: Hotel Sales Coordinator

Pay Range: $24-$33 per hour
Summary: Under general direction, works closely with the sales and hotel leadership to promote and sell guest rooms and
meeting facilities by following Drury United processes and procedures in order to build hotel occupancy, ADR and
maximize RevPAR.
 

Primary focus is inside sales and includes coordinating meeting room details, incoming inquiries, proactive sales
calls for new business and maintaining relationships with existing clients. Position may include travel to assist with
sales blitzes, tradeshows and other promotional opportunities. Must present a high standard of integrity, service and
hospitality at all times to promote the Drury culture to customers and team members.  
The hotel coordinator position is based at an assigned hotel, as designated by Drury United Leadership.
 

Job Duties:
Has a +1 Service Attitude and provides courteous, friendly guest service by responding promptly and efficiently to
inquiries, requests, all lead sources and guest issues within the assigned response times.
Complies and participates in Drury United, the Sales Difference Flexibility within the Framework to include but not
limited to weekly team meetings, weekly pipeline meetings, monthly performance development meetings and hotel
revenue meetings.
 

Possesses an understanding of Company programs and policies including, but not limited to Drury Rewards,
Company of the Month, group promotions, STAR process, billing and current PMS System.
 

Is an expert at booking group business while making and understanding good business decisions in regards to
revenue management while working in a fast-paced environment.
 

Assists leadership team with correspondence and communication related to sales activities to include group
resumes, BEO’s, billing statements and all necessary client follow up and documentation.
 

Assists with tradeshows, sales blitzes, sales calls and other promotional events as established by the direct
supervisor.
 

Assists and coordinates with clients on plans for meeting to include room blocks, meeting room functions, F&B, AV,
etc.
 

Conducts property tours, highlighting Drury Hotel’s value proposition to include amenities, rates and other details
related to the client’s needs.
 

Develops sales leads through maintaining awareness of present guests, research of internet and other lead sources.

Assists with sales plans by researching competition, city events, venue partnerships and all areas of opportunity to