CRM, Business Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the CRM, Business Analyst is responsible for supporting the business through a range of activities including business analysis, project co-ordination, user experience, relationship management and continuous improvement of our CRM (Salesforce). The role supports users, adoption, and analytical needs across Salesforce usage and initiatives. Additionally, the role will develop and maintain dashboards and reports to identify trends, generate insights to support strategic decision making using various analytical tools within Salesforce itself, CRM Analytics, Tableau, Excel, etc.

The CRM, Business Analyst makes decisions on their own work methods to prepare schedules for work activities, monitoring work progress, responding to changing priorities, adjusting work schedules accordingly and resolving obstacles. The role exercises independent judgement within defined procedures, meeting with the business to document business requirements, ensuring they maximize operational efficiency, and determine estimates of work required and duration for projects. The role applies professional, analytical and communication skills to maintain the momentum of work against a background of changing priorities.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Business Management - Support the CRM Enablement team, work in a fast paced environment to effectively execute strategic priorities of varying complexity. Strong analytical, communication and, presentation skills, both written and verbal, to support user engagement inclusive of executive communications. Identify and implement opportunities for improving the efficiency of processes within Salesforce.

• Reporting - Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.

• Project Delivery - Support the delivery of priority Salesforce projects, processes, reporting and dashboards. Perform business analysis, document current and future state processes. Prepare presentation material and communications and partner on change management activities to support initiatives. 

• Relationship Management - Maintain professional relationships with multiple partners and clients through excellent interpersonal skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications.

Who you are

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.