Customer Support Specialist

Bone Dry Roofing is seeking a creative and motivated Customer Support Specialist to join our growing family. As a Customer Support Specialist at Bone Dry Roofing, your role will be vital in ensuring effective follow-up on unsold estimates and nurturing potential clients. You will play a key part in converting potential clients into customers by providing information, addressing questions, and building rapport. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.
If you have strong communication skills, a customer-focused mindset, and a desire to play a crucial role in converting potential clients into customers, please apply.
This position is an onsite work location at our Indianapolis office. Work Schedule: Onsite Full Time Shift Monday to Friday 9:00am to 6:00pm

Duties and Responsibilities

• Reach out to clients who have received roofing estimates but have not yet committed to a purchase
• Build and maintain relationships with potential clients through various communication channels, including phone calls, emails, and text messages
• Provide support to the sales team by assisting in the conversion of potential clients into customers
• Maintain accurate records of client interactions and updates in CRM systems or databases
• Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience

Qualifications

• High School Diploma or equivalent
• Pass a background check
• Proven experience in sales support, customer service, or a related field
• Strong communication and interpersonal skills
• Detail-oriented with the ability to maintain accurate records and follow-up effectively
• Customer-focused mindset with the ability to address inquiries and concerns professionally
• Proficiency in using CRM systems and databases (experience with CRM systems is a plus)
• Ability to multi task and communicate professionally with our customers/clients
• Familiarity with the roofing or construction industry (a plus, but not required)

Compensation & Benefits

• Competitive compensation commensurate with experience
• Medical, Vision, and Dental Insurance
• Company paid Life Insurance
• Company paid short-term disability
• 401(k) Plan
• PTO, Vacation & Holidays
• Onsite gym with showers-free access

Why Join Bone Dry Roofing:
• Be part of a passionate and friendly team that values creativity and customer satisfaction
• Competitive pay and benefits package
• Opportunity for professional growth and development
• Make a real impact on the company's online presence and brand recognition
• Work in a dynamic and innovative environment
• Be a part of a company that cares about its employees and its community

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.