Customer Service Representative - Lima, OH

Customer Service Representative – Electrical Supply
Lima, OH

At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutions—on time, every time—working with a team built around accuracy, collaboration, and customer service excellence.


What You’ll Do as a Customer Service Representative
Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.

You’ll:
• Exceed customer expectations and honor commitments to build trust and deliver a consistent experience
• Partner with outside sales to support customer needs and strengthen relationships
• Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions
• Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement
• Provide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience
• Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability
• Engage in a variety of responsibilities, including:
◦ Counter and Inside Sales
◦ Warehousing and Inventory Management
◦ Vendor and Customer Communications
◦ Order Entry and Product Support


What Makes You a Great Fit
• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred


What to Expect in This Role
• Ability to lift, push, pull, carry up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, 7am–4pm, with overtime as needed


Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.


Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)


How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace