Lead Programmer Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is currently seeking a Lead Programmer/Analyst. This role is a thrilling opportunity to join our burgeoning team, dedicated to enhancing our Impact Product. Are you eager to join a creative, dynamic team where you can significantly impact? We are eager to see how you can contribute to our rapidly growing team. The Lead Programmer/Analyst provide Level II support for the application, support business conversion projects, resolve functional issues and triage application problems to the applications development or system support functions.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work from home.

Responsibilities:

• Review and Analyze Technical Design Documents, use the review process to train and share the product domain knowledge with less experienced team members.

• Conducts an in-depth analysis of Service Requests raised by internal/external clients to determine the appropriate course of action   

• Assists Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing

• Troubleshoots real-time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame 

• Document new/changed operational procedures associated with development/maintenance projects

• Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications

• Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day-to-day business.

• Ensure that the static data/configuration/setups are accurate in all client regions to minimize functional service requests.

• Participates in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards.  

• Diagnose and remediate (where authorized) all production and test service requests assigned to the group.

• Attending the morning batch issues meetings to review all the impact™   end of day issues from the prior night

• Attend the internal and external project status meetings to represent all impact™ issues and provide status on all unresolved remedies to management and the clients (upon request)    

• Contributes towards enterprise-wide metrics collection and participate in action plans.

• Develops and document workarounds for functional issues that client have in test / production environments.

• Assist the operations support group and the service bureau personnel in resolving and executing daily operational tasks.

• Executes Critical Operational Tasks and Business Conversions from a Technical Support perspective

Qualifications:

• Bachelor’s/Master’s or equivalent degree

• Minimum 7-10 years of experience as software developer on Broadridge Impact Product

• AS400 experience required

• 7-10 years of experience in iSeries related technologies

• IBM iSeries technologies – RPG/400, DB2/400, CL/400 Programming, ILE Concepts - CLLE, RPGLE, SQLRPGLE, SQL, ROBOT, SDA, ALDON, NDM/FTP/SFTP, MQ

• Analytical Skills

• Communication Skills

• Leadership Skills

• MS Office

• Preferably Impact – US Fixed Income Product

• Highly recommended:

  • Mathematical aspects of bond pricing and trading; Securitized Assets; Mortgage-backed securities; Money Market Instruments

  • Fixed income backoffice Operations/Clearance Operations

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