Senior Health Informatics Solutions Coordinator

As a Senior Health Informatics Solution Coordinator, you are responsible for the operational support for multiple contracts/programs piloting innovative care transformation activities and reimbursement structures with providers across the country. This role will provide subject matter expertise on the primary care models and provide direct support to model participants by answering questions from primary care practices submitted via a ticket system. 
Along with supporting primary care practices, this role will be responsible for learning the various CMS systems, and processing critical forms and deliverables including performing quality assurance and outreach. 
In addition, this position may be asked to support specific projects within the contract including gathering FAQs, building and maintaining SOPs, running and QA’ing reports, and developing or updating participant-facing documents. 
Typical work hours will be 8:00 am to 5:00 pm Central Time, with flexibility

Essential Functions

• Operational Support – Serves as subject matter expert to internal and external customers. Utilizes knowledge and expertise to research and resolve issues in a timely manner and to the customer’s satisfaction. Provides direction to the internal team.
• Project Tasks & Requirements Analysis - Provides input based on subject, program, and product knowledge to the business and functional requirements for services, including enhancements.  Completes tasks and deliverables on time. Provides input to the business and functional requirements for services, including enhancements based on program and product knowledge. Provides subject matter expertise to align program requirements with product requirements.
• Documentation - Creates, updates, and reviews documentation and provides input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards). Identifies where additional information is needed, and the most effective mode of creating and communicating that information.
• Quality Assurance - Collaborates with project leads to establish quality assurance processes. Conducts peer reviews/validation to identify issues and recommend changes if needed. Troubleshoots identified issues based on program knowledge and subject matter expertise. Completes tasks and deliverables on time.
• Knowledge Sharing – Contributes to the development of internal and external educational materials, including FAQs, user guides, and other guidance documents. Makes recommendations for new training material or enhancements based on program or product knowledge and expertise.
• Client Management –Assists with the management of client expectations and relationships.

Requirements

• Four-year degree in business, health care, IT, and/or equivalent training or experience.
• 3-5 years in a related field.
• Demonstrated experience in healthcare quality improvement, healthcare information management, and/or healthcare information technology (HIT)
• Experience with healthcare quality measures (e.g. dQMs, CQMs, eCQM, or Data Registry quality measures).
• Experience with Health IT (e.g. Certified EMR technologies, HL7, etc.)
• Experience with federal government rules and regulations (e.g. QPP, ONC, etc.)
• Understanding of healthcare data.
• Strong written and verbal communication skills.
• Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products.
• Intermediate knowledge and experience with database applications, data trending/graphics, and reporting tools.  
• Previous experience developing provider communications, documents, and direct interaction with healthcare practice staff is preferred. 
•  Experience working in a deadline-driven environment, handling multiple tasks.

COMMITMENT TO SAFETYAs part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country.  We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions. Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.te