Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)

About Gartner IT:

Join a world-class team of innovative engineers dedicated to building creative digital solutions that empower our colleagues and clients. At Gartner IT, we drive organizational impact by delivering advanced technology solutions that power Gartner’s growth. We foster a culture of continuous innovation, value outcome-driven success, and believe that great ideas can come from anyone.

About this Role:

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

What You’ll Do:

• Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment 

• Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations 

• Collaborate with cross-functional teams, document solutions and drive process improvements 

• Performing minor code fixes and deploy changes as needed is a plus

What You’ll Need:

• Bachelor’s degree in IT with 4–6 years hands-on production support experience

• Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA 

• Experience handling escalated technical issues (L2/L2+) 

• Familiarity with Co-Pilot and GenAI tools 

• Excellent communication skills; collaborative team player

Good to have:

• Apttus CPQ/CLM platform support experience is a plus 

• Experience performing minor code fixes and deploying solutions is a plus

Who You Are:

• Analytical problem-solver who thrives in fast-paced environments, values collaboration and continuous improvement.

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.