Partnerships Operations Manager

Department: Partnerships

Employment Type: Fixed Term Contract

Location: KSA

Reporting To: Adam Crane

Description

ABOUT 54GROUP:54 is a sports and entertainment agency operating across five regions and nine offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Dubai and Abu Dhabi, United Arab Emirates), APAC (Singapore, Vietnam & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, developers, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data & Insights), Asset Optimisation (Operations and Commercial) and Activation & Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom. Since its inception, 54 has gained significant recognition for its rapid growth and innovation in the golf industry. The company was named the 4th and 12th fastest-growing company in the United Kingdom by the Sunday Times Virgin Atlantic Fast Track 100 in 2019 and 2020, respectively. Additionally, 54 was ranked 171st in the Financial Times’ FT1000 list of the fastest-growing companies in Europe in 2021 and has been honoured five times consecutively as ‘Golf Business of the Year’ at the World Golf Awards, most recently in November 2024.  ROLE OVERVIEW:

The Partnership Operations Manager will play a key role within the partnerships team focusing on development of the guest experience strategy and supporting with operational tasks related to partnership asset delivery.

The role requires proven administration skills and experience in partnerships or events supporting the Partnership Director in the implementation of processes across the team. 

KEY ROLES AND RESPONSIBILITIES:

Guest Experience:
o   Lead the development and planning of the guest experience for P54 clients and partners
o   Lead all aspects of the partner guest experience, including working with the guest services team to deliver partner guest invitations and follow-up communications, managing partner guest lists, generating RSVP reports.
o   Drive innovative, forward-thinking guest management concepts to improve guest experience and maximise commercial opportunities for 54
o   Budget management across all guest management-related areas within Partnerships
o   Produce detailed proposals for events, including timelines, venues, suppliers, legal obligations, staffing, and budgets
o   Support with the delivery of the Aramco guest management program at Aramco Team Series events:

- Gifting:

• Conceptualise unique partner gifting ideas within the event budget
• Source and contract reliable suppliers for gift production
• Manage shipping, packaging, distribution, and tracking of all gifts

- Accommodation

• Propose, arrange, and confirm all partner accommodation requirements across events
• Coordinate partner accommodation needs with the Guest Services team before each event
• Manage room inventory at relevant hotels for each event and coordinate any room drops

Transport

• Create a detailed transport specification for partner-related transport requirements across events
• Coordinate with the Guest Services team before each event 
• Conceptualise ways to enhance the partner transport experience

Hostesses

• Manage partnership-related hostess requirements across events
• Coordinate partner-related hostess needs with the guest management team.
• Arrange logistics (accommodation, transport), write hostess briefs, and manage partner-related hostess presence on site

Special Events

• Manage partner attendance at tournament-related Special Events, such as The Draft and Pro-Am Prizegiving
• Conceptualise and execute bespoke events for partners, including dinners, experiences, golf clinics, etc. Including sourcing venues, managing budgets, sourcing entertainment and other suppliers, creating bespoke printed items and gifts specific to the event, managing guest logistics, managing communications, and being on-site for set-up

Partnership Operations:

Rights Tracking:

• Ensure client rights and benefits are met as a minimum, striving to overachieve and where appropriate to strategically overdeliver
• Ensure rights trackers are created for each partner contract and take ownership to ensure these are regularly updated

Printing & Signed Items:

• Manage print requirements, liaising with