Intelligence Operations Team Lead

Control Risks is seeking a Intelligence Operations Team Lead to oversee the GSOC of a major global technology client. This role will play a major part in the growth and development of the team, working directly with the client to move from an operations center into a more intelligence focused team.

Additionally, the Team Lead will oversee daily operations, guide and mentor team members, and ensure high-quality delivery of services in alignment with the client’s goals. The role will balance hands on support with leadership responsibilities, driving process improvement, and serving as a key point of contact between Control Risks and the Client.

• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
• Provide regular & ad hoc business reports per client requirements;
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
• Step in to support GSOC operations, as needed
• Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team.  
• Serve as the main liaison between team members and ECS program management team, ensuring timely program and personnel updates and controlling quality on client deliverables.  
• With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs.
• Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity.  
• Manage team schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client.  
• Working closely with the ECS program management team, align on overall program strategy and priorities to create clear, actionable, team deliverables.
• Support global program alignment through development and improvement of SOPs.

Requirements

• Bachelor's degree or above or above required.
• Minimum 4 years intelligence experience, with at least two years of experience in program management/supervisory/leadership capacity.
• Proficient in using office software, with excellent document & technical writing skills.
• Proficiency with data analytics and problem-solving skills.
• Adapt at identifying and addressing customer needs.
• Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
• Proven experience leading teams, including delivering coaching, performance management, and career development support.
• Strong background in serving as a liaison between teams and senior management, with demonstrated ability to ensure quality control and effective communication.
• Experience managing team operations such as staffing, onboarding/offboarding, scheduling, and compliance with organizational processes.
• Demonstrated ability to align team objectives with broader program strategies, including developing and improving SOPs to support global operations.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

The base salary range for this position is