Director, International Specialty Care, Strategic Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Reporting to the Vice President, Specialty Care, International Marketing and Commercial Operations, this role will help define AbbVie’s Specialty Care portfolio maximization strategies by taking into account future trends, proposing best operating models in collaboration with multiple functions, and embedding Advanced Customer Experience (ACE) and FutureFit models and practices across the Specialty Care brands.

Key Responsibilities:

1. Develop and maintain strong business relationships across AbbVie functional areas: ICEX, Learning, WWD, BTS, Finance, Business HR, etc. Collaborate to implement frameworks and ensure functional expertise and capabilities, and that resources and budget are available and appropriately leveraged through the portfolio.
2. Responsible for supporting data planning operations across the Specialty Care portfolio: ELT Reporting, Patient and HCP Tracking, Commercial Model, Financial LRP and Brand Plan guidance
3. Partner with International Customer Excellence to design and align priority initiatives. Represent Specialty priorities and provide Specialty specific insights to shape development of ICEx strategies and initiatives. Define and align to brand priorities for implementation
4. Maintain understanding of ACE/ FutureFit initiatives across the functions, and work closely with the International Customer Excellence teams, Affiliates and INBTs to implement practical solutions to drive business in coordination with process owners and key stakeholders.
5. Accelerate INBT adoption of ACE/FutureFit capabilities by customizing and consulting with INBTs within the brand-indication context
6. Responsible for the accelerated embedment of ACE in the INBT th