Senior Operations Business Analyst - Public Sector, Federal Civilian

Job Summary:

BDO is seeking a Senior Operations Consultant to support project delivery activities for Civilian Federal Agencies. This role will provide significant subject matter knowledge in Program Management, Process Improvement, Data Analytics & Visualization, and Technical Writing & Presentation. The individual in this role will assist in leading the Program Management Office’s (PMO) mission-critical, law enforcement Records Management System (RMS). The ideal candidate must be well-versed in risk management, risk assessment, business process improvement, data analytics and addressing agencies critical infrastructure and resilience plans. They will also be soliciting and converting feedback from system stakeholders into requirements/solutions for software developers and will be expected to produce several reoccurring and ad-hoc reports to support the organization and should be comfortable preparing and leading training for an executive-level audience. 

Job Duties:

• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Utilizes understanding of National Security Memorandum-22 (NSM-22) to support client related tasks
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion. Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Supports and reviews work products for technical accuracy, deliverable quality, and overall value to the client
• Supports recruiting efforts by identifying potential candidates and participating in interviews
• Supports business development meetings and/or proposal development processes with guidance from Public Sector Practice leadership
• Other duties as assigned

Supervisory Responsibilities:

• Manages independent work products and potentially those of others related to internal and client projects
• Utilizes specialized knowledge/subject matter expertise to support the client, engagement team, and internal efforts
• Serves as a peer ‘buddy” to Public Sector Senior Consultants/Consultants, as appropriate

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree, required; focus in Computer Science, Business Administration, or Engineering, preferred
• MBA, Master’s in Public Administration, or Master’s in Public Policy, preferred

Experience:

• Six (6) or more years of policy, business, operational, analysis, research, management, or technology experience, required
• Ten (10) or more years of policy, business, operational, analysis, research, management, or technology experience, preferred
• Experience in risk management, risk assessment, process improvement, data analytics, communications development, stakeholder engagement and developing formal documentation, required
• Experience with the federal government’s critical infrastructure and resilience plans, required
• Experience with federal government clients, preferred

License(s)/Certification(s):

• Ability to obtain and maintain government age