Senior Content Developer, Wealth Change Management & Adoption

Senior Content Developer
The Senior Content Developer, Wealth Change Management & Adoption, works in conjunction with the business sponsors, and business stakeholders to understand the business process change management goals in order to develop, publish, and maintain content in support of change adoption. The Senior Content Development Associate will have responsibility to act as team leader for more junior team members.

Key Responsibilities and Duties

• Creates change management content on a wide variety of topics in a manner that clearly describes the “why/what/how” of change.
• Works closely with business partners to ensures this content is clear, engaging, understandable, and actionable to associates at various levels of expertise/experience in a way that positively influences behaviors and enables acceptance of change. Builds “trusted peer” relationships with these business partners.
• Translates complex business processes into easy-to-understand end-user written and/or visual communications.
• Publishes, updates, organizes, and maintains multi-media change management content distributed across various internal communications channels (Knowledge Exchange, Allego, TIAA.org, Teams, etc.), ensuring ease of consumption and improving the user experience.
• Works closely on an ongoing basis with business partners to curate this content ongoing to maintain availability, visibility, and ensure speed-to-publishing of new and updated content.
• Independently leads, socializes, and oversees execution/implementation of changes or enhancements to messaging and communications formats/platforms to maintain clarity and accuracy of messaging, improving access, and driving engagement.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

• The individual in this role works with subject matter experts to write and develop targeted communications in support of organizational changes to provide awareness and enhance adoption. These communications may include a variety of channels such as emails, newsletters, intranet sites, presentations, and training materials.
• Must be proficient using Microsoft Word, PowerPoint, and SharePoint
• Must be experienced in graphic design and visual communications, use of graphic software
• Experience with Microsoft Power Apps preferred but not required

Related Skills

Business Development, Client Relationship Management, Communication, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management

Anticipated Posting End Date:

2024-07-19

Base Pay Range: $93,000/yr. - $115,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.