Site Account Manager

Site Account Manager Location: Elkridge, MD

Company: Securitas Security Services USA, Inc.

About Us: 

Securitas Security Services USA, Inc. is the global leader in providing security solutions. Our mission is to help companies protect their most important assets. By combining state-of-the-art technology with exceptional personnel, we create custom security solutions tailored to our clients' needs. We are expanding our management team and are currently seeking a dedicated and dynamic Site Account Manager to oversee our client facilities in Elkridge, MD.

Position Summary: 

As a Site Account Manager, you will support one of our key global clients by delivering best-in-class security services. You will lead a team of supervisors and security officers, engaging with senior client stakeholders and managing security projects to meet performance, conduct, and behavioral standards. The role requires a tactical leader capable of executing projects on time, within budget, and aligned with predefined objectives.

Key Responsibilities:

• Manage day-to-day operations of the site security team, including scheduling, training, counseling, mentoring, and performance management.
• Ensure compliance with operational standards, company policies, and client expectations.
• Act as the primary point of contact for client representatives, addressing concerns and maintaining strong relationships.
• Oversee security projects from initiation to completion, ensuring they meet objectives and quality standards.
• Implement solutions to enhance efficiency, safety, and security protocols.
• Maintain operational excellence by achieving key performance indicators (KPIs) and service level agreements (SLAs).
• Develop and execute training programs and standard operating procedures for security personnel.
• Conduct audits, manage access control systems, and ensure compliance with safety regulations.
• Lead by example, demonstrating Securitas' core values of Integrity, Vigilance, and Helpfulness.

Qualifications:

• Previous management and leadership experience in security or similar environment.
• Strong operational and management skills, including planning, organizing, and decision-making abilities.
• Experience in employee scheduling, training, and performance management.
• Customer service management experience with a proven track record of delivering superior service.
• High-level qualifications in risk management and avoidance (preferred).
• Excellent communication and interpersonal skills.
• Demonstrated ability to innovate and drive positive change.
• Professionalism, ethical conduct, and integrity.
• Adaptable and data-driven with strong problem-solving skills.

Benefits: 

Securitas offers a competitive salary of $60,000 along with a comprehensive benefits package, including:

• Includes medical, dental, vision, and life insurance, along with 401K and 5 accrued PTO days.
• Career development opportunities and training

 

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.