Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management

Job Title: Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management

Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel: 25%

Job Description: 

The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.  

Key Responsibilities  

Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs 
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements. 
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. 
Support ongoing enhancements, maintenance, and performance optimization of SOM applications. 
Participate in Agile development cycles, including sprint planning, demos, and retrospectives. 
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle. 

Required Qualifications:  
3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules. 
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools. 
ServiceNow Certified System Administrator (CSA) certification. 
Excellent problem-solving and communication skills. 

Preferred Qualifications:  
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM). 
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics. 
Familiarity with performance analytics and dashboard creation. 

Key Competencies  
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 cou