Customer Service Specialist I - Spanish Speaking (REVENUE TAX SPECIALIST I-SPANISH SPEAKING)

Job Requisition ID: 55516 
Opening Date: 05/06/2026
Closing Date: 05/20/2026; 11:59PM
Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571 
Skill Option: None 
Bilingual Option: Spanish
Salary: $4,747-$6,446/monthly - Effective 7/1/26
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

 

Please Note:  The anticipated start date for this position is 9/16/2026.

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two (2) Customer Service Specialist I’s-Spanish Speaking (Revenue Tax Specialist I’s-Spanish Speaking) for our Customer Service Bureau in Springfield for a tentative start date of 9/16/2026. This position is responsible for serving the Call Center by working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email utilizing interpersonal and customer service skills.  You will provide responses in Spanish or English to inquiries on the various tax types and tax laws affecting:  Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. If you have completed the Revenue Tax Specialist Trainee program and either four years of college or have the equivalent experience and you are fluent in Spanish and English, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, provides technical guidance and assistance to taxpayers, their representatives, and others in English and/or Spanish, concerning various taxes, tax accounts, grant programs, and other matters concerning all taxes administered by the Illinois Department of Revenue (IDOR) in addition to interpretation of the Illinois Business Registration and Electronic Filing Application rules and regulations.
• Analyzes and processes or adjusts routine and involved accounts and return