Customer Trust Specialist

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

As a Customer Trust Specialist, you'll be the operational backbone of the team—triaging high volumes of weekly questionnaire requests, coordinating customer audits with strategic accounts, and partnering with Legal/Compliance teams to streamline contract reviews. You'll work closely with the Customer Trust Lead to implement automation platforms and establish scalable processes that transform how we serve enterprise customers.

What you’ll do:

Questionnaire Operations & Triage

• Own day-to-day execution of customer security questionnaires, assessments, and RFPs—manage intake, routing, response coordination, and delivery
• Meet aggressive response time SLAs through effective prioritization, automation leverage, and cross-functional coordination
• Build and maintain response knowledge bases across security, privacy, compliance, and AI safety topics
• Partner with SMEs (Security, Legal, Product, AI Safety) to ensure accurate, consistent responses

Contract Review Support

• Partner with Legal Operations on security-related contract reviews and redlines
• Identify patterns requiring escalation and flag non-standard security commitments
• Support negotiation of security terms, SLAs, and audit rights in enterprise agreements

Operational Excellence

• Help implement and optimize automation platforms 
• Track metrics, identify bottlenecks, and drive continuous improvement initiatives
• Contribute to trust artifact development (security FAQs, compliance documentation, audit reports)

Customer Audit Program

• Coordinate incoming customer audit requests including evidence collection, control owner coordination, and communication
• Maintain audit obligation inventory and develop repeatable audit response frameworks

Who You Are:

• 5+ years experience in compliance, security operations, or customer trust roles with hands-on questionnaire/audit management
• Proven success managing high volumes of customer security requests with demonstrated ability to maintain quality under pressure
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST, CSA CCM) and ability to map controls across frameworks
• Experience working in cloud-native, multi-cloud environments (AWS, GCP, Azure)—you understand shared responsibility models and can articulate platform security capabilities
• You're a systems thinker who builds scalable processes, not one-off solutions
• Exceptional at stakeholder management—you know how to get timely responses from busy SMEs and keep complex projects on track
• Detail-oriented with strong written communication skills—your questionnaire responses are accurate, clear, and customer-friendly
• Comfortable with ambiguity and rapid change—you thrive in high-growth environments where processes are still being defined

Strong candidates may also: 

• Have worked in AI/ML companies and understand AI safety/security considerations
• Bring experience with trust automation platforms (Vanta, OneTrust, Whistic, etc.)
• Possess relevant certifications (CISA, CRISC, CISSP, or ISO 27001 Internal Auditor)

Candidates need not have: 

• Prior experience in all security domains—we value learning agility and willingness to develop expertise in novel AI compliance areas

Deadline to apply: None, applications will be received on a rolling basis.

The annual compensation range for this role is listed below. 

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:$255,000—$270,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we a