Invoicing Specialist

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial, and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing, and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units, including the Americas, Europe, Middle East, Africa, and the Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer, and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety, and further sustainability goals.

This is a customer facing role and requires very strong working relationship across departments with a service-friendly attitude.  This team report to the Financial Services organization in very close alignment with the North American business. 

This is a hybrid role with in-office days based at Tennant Company’s global headquarters in Eden Prairie, MN. 

 

PURPOSE/SCOPE: 

The core responsibilities include supporting customer customer invoicing needs in third party portals.  As a specialist this role may also require peer training and development, backup and support for other members of the team, acting as a subject matter expert, and participating in various Invoicing related initiatives.

 

GENERAL RESPONSIBILITIES: 

• Submit invoices via numerous third party portals
• Acknowledge customer PO’s via third party portals
• Audit invoice status, rejections/disputes, investigate root causes
• Follow up to ensure appropriate action is taken to resolve outstanding issues
• Request invoice adjustments
• Follow Standard Operating Procedures per customer and portal guidelines
• Generate and gather process/system improvement ideas and assist in implementing them
• Answer incoming internal and external customer calls into 800 line phone queue
• Back up team members
• Assist with documentation
• Assist with projects as assigned

 

REQUIRED EXPERIENCE & EDUCATION:

• Bachelor’s Degree OR
• High school diploma or equivalent plus two years related work experience in a business to business environment
• SAP experience preferred
• Experience with Microsoft Office Suite (Outlook and Excel) preferred

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position: