Associate, Client Invoicing (Multiple Opportunities)

About this role

Technology & Operations

Technology and Operations runs a breadth of services that impact the product and trade lifecycle as well as BlackRock’s client and employee experience. With operations all over the world and a range of investment products and services, BlackRock is one of the most complex financial services organizations servicing clients today. In order to achieve operational excellence, Business Operations ensures BlackRock's operations are consistent and efficient across investment products, client channels and regions.

Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery: client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform.

Wealth: differentiated capability for both Whole Portfolio and Wealth clients & products, respectively.

Client Experience Operations: core client operations teams driving reporting, billing, and onboarding due diligence across the globe.

Client Experience Transformation: accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Client Invoicing team is responsible accountable for all aspects of our client’s deliverables that support the ongoing client experience relating to the provision of client invoicing solutions and superior client service. The team covers the full invoicing lifecycle - from onboarding (implementation and maintenance), through to the creation and distribution of an invoice, and subsequent management and collection of debt. Client Invoicing forms a critical servicing function within the Client Experience Operations organization which also includes Client Reporting, Portfolio Data Delivery & Document Governance, and Due Diligence Operations.

Responsibilities:

• Support clients through the Onboarding and change lifecycle, working closely with Contracting, operational and client service teams to deliver mutually agreeable billing contract provisions that are operational compliant and appropriately risk controlled.

• Manage the execution of day-to-day operations and meet targets for team deliverables, proactively planning and managing priorities for BAU and projects, ensuring optimal use of resource, and improving process efficiency.

• Lead/support projects and initiatives to improve our operating model, collaborating with the internal business and technology partners.

• Act as a deep subject matter expert, lead discussions, provide solutions that drive better outcomes, operational excellence, and enhanced client experience.

• Review and ensure quality of team's deliverables, within the invoicing workflow. Proactively investigate, identify and remediate issues/errors as required.

• Develop and maintain strong, productive, and effective relationships with key stakeholders and partners in the Client Business, Onboarding Implementation, Contracting, Client Experience Management, and Finance to deliver a One-BlackRock approach.

• Responsible for process and controls ensuring compliance with policy and procedures, SOX, CASS and other regulatory requirements.

• Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience. 

• Stay informed of ongoing invoicing developments to ensure that the latest system functionality and requirements are considered during invoicing solution discussions.

• Create and maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles.

• Successfully deliver against both individual and team objectives.

Qualifications:

• Bachelor's degree with preference to MIS, Business, Accounting, Finance, Economics, or related field.

• Operational excellence with a preference of 3+ years in an operational/accounting role in investments or finance (knowledge in performance and management fees is a plus).

• Proven track record of strong performance with increasing levels of scope and responsibility.

• Proven experience with process improvement and risk management.

• Strong organizationa