ARIZONA DEPARTMENT OF GAMING

The Arizona Department of Gaming (ADG) regulates tribal gaming, event wagering, fantasy sports, horse racing and pari-mutuel/simulcast wagering, and unarmed combat sports; investigates illegal off-reservation activities; and provides and supports prevention, education, and treatment programs for people and families affected by problem gambling through its Division of Problem Gambling (DPG).

Communications Manager / Public Information Officer

Job Location:

Arizona Department of Gaming
100 North 15th Avenue
Suite 202 
Phoenix, Arizona 85007

Posting Details:

Salary: $70,000 - $85,000 (DOE) 

Grade: 24

Closing Date: October 10, 2025

Job Summary:

The Communications Manager is a mid-level management position responsible for overseeing the daily operations of the Arizona Department of Gaming’s Communications Unit. Reporting to the Assistant Director of Government and Community Affairs, this role develops and implements strategic communications that support the agency’s mission, promote transparency, and strengthen public trust. As the Department’s designated Public Information Officer, the Communications Manager leads all media relations, crisis communications, and external messaging efforts, while also supporting internal communications and employee engagement. The position requires close collaboration with executive leadership, agency staff, tribal partners, and industry stakeholders to ensure timely, consistent, and audience-focused messaging across all public platforms. The Communications Manager directly supervises the Communications Specialist and plays a key role in advancing the agency’s outreach, education, and engagement priorities.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties:

Strategic Communications & Executive Support: Manage the daily operations of the Communications Unit to execute agency priorities; ensure alignment across internal and external messaging; support the Assistant Director and Executive Team with message development and long-term communications planning; develop executive communications, including speeches, memos, presentations, and formal messaging; liaise between program staff and leadership to translate complex initiatives into accessible public messaging; translate policies, new laws, and rulemakings into plain-language content for the public; develop and implement targeted public education campaigns on responsible gaming, consumer protection, and regulatory updates in collaboration with program staff and subject matter experts.

Public Information, Media Relations & Crisis Management: Serve as the Department’s Public Information Officer and primary media liaison; coordinate with the Constituent Services Unit and Legal Unit to ensure timely, accurate responses to public records and public information requests involving media or public interest topics; draft press releases, media advisories, public service announcements, consumer alerts, talking points, and official statements; respond to media inquiries and coordinate interviews, press events, and public appearances; prepare staff and leadership for media engagements and provide messaging guidance; lead the development and execution of crisis communication protocols and contingency messaging plans; serve as a communications advisor during high-profile or sensitive situations; work closely with Legal and Executive leadership to manage coordinated messaging, timing, and public positioning related to investigations, enforcement actions, or legislative issues.
Digital Communications & Brand Management: Oversee the agency’s content strategy and brand alignment across all digital platforms, including social media and the website; ensure messaging is consistent, timely, and reflective of the agency’s voice and priorities; maintain and enforce brand and style guidelines to ensure consistency across agency publications, digital assets, and public messaging; provide oversight or direction on graphic design and visual communications projects; monitor analytics and audience engagement to refine content and identify outreach opportunities; evaluate campaign performance and media coverage to inform future strategies.

Internal Communications & Employee E