Customer Support Specialist (Modification Team)

<p><strong>Hey there!</strong></p><p>Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.</p><h3>Who We Are:</h3><p>We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!</p><p><strong>Requirements</strong></p><h3>What You’ll Do:</h3><ul> <li> <strong>Rapidly and effectively resolve client issues:</strong> Helping clients and partners to handle requests to cancel or change bookings through our CRM system. </li> <li> <strong>Advise clients: </strong>Provide expert advice on bookings and our products.</li> <li> <strong>Communicate: </strong>Engage with suppliers, hotels, and clients via email and phone.</li> <li> <strong>Work with systems:</strong> Utilize CRM systems and our internal databases efficiently.</li> </ul><h3>What We’re Looking For:</h3><ul> <li> <strong>English Proficiency:</strong> Upper Intermediate level (both spoken and written).</li> <li> <strong>Soft Skills: </strong>Kindness, empathy, stress-resistance, politeness, and responsibility.</li> <li> <strong>Quick Learner: </strong>Ability to learn quickly and stay results-focused.</li> <li> <strong>Tech Requirements: </strong>A functioning computer and microphone.</li> <li> <strong>Travel Knowledge: </strong>Understanding of the travel business and booking systems is an advantage!</li> </ul><p></p><p><strong>Benefits</strong></p><h3>What We Offer:</h3><ul><ul> <li> <strong>Remote Work: </strong>Work from the comfort of your home.</li> <li> <strong>Great Team: </strong>Join a young and active team of super specialists.</li> <li> <strong>Flexible Schedule: </strong>2 days-on after 2-days off from 9 a.m. to 9 p.m. Romania time.</li> <li> <strong>Competitive Salary: </strong>Earn a base salary of 750 EUR + up to 150 EUR in bonus KPI.</li> <li> <strong>Challenging Tasks: </strong>Tackle interesting and ambitious tasks that will elevate your professional skills.</li> <li> <strong>Continuous Learning: </strong>Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.</li> <li> <strong>Perks: </strong>Enjoy corporate discounts on hotels and other services.</li> </ul></ul><h3>The Process:</h3><ol> <li> <strong>Application and CV Review:</strong> We’ll take a look at your application and CV.</li> <li> <strong>Hireflix Video Interview:</strong> If there’s a match, you’ll be invited to a video interview.</li> <li> <strong>Internet Speed Test: </strong>Just to make sure you’re all set for remote work.</li> <li> <strong>Meeting with HR:</strong> A friendly chat with our HR team.</li> <li> <strong>Interview results and offer!</strong><br/> </li> </ol><p>If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!</p>