UI Health - Healthcare Utilization Review Coordinator II (Patient Care Coordinator)

UI Health - Healthcare Utilization Review Coordinator II (Patient Care Coordinator)

 

Hiring Department: Continuum of Care

Location:  Chicago, IL USA

Requisition ID: 1041512

FTE: 1

Work Schedule: Monday-Friday

Shift: Days

# of Positions: 1

Posting Date: 06/24/2026

This position requires Illinois residency within 180 days of the hire date.

Salary:  The previously determined range for this position was $40.50- $90.66. The final rate offered will be determined by the collective bargaining agreement, internal salary equity, candidate experience and qualifications, and budget constraints. It is not typical for an individual to be offered a rate at or near the top of the full range for a position. 

 

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

 

Position Summary
The Patient Care Coordinator (PCC) is accountable for coordinating and facilitating patient services across the various levels of the care continuum for a population of patients. The PCC assists patients and their families in navigating through the health care system based on individual and patient population needs. The PCC serves as a role model in promoting interdisciplinary collaboration, teamwork and service excellence.

Duties & Responsibilities

 

Clinical:

1. Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during the assessment. Promotes and coordinates optimum healthcare services, with cost effective solution

2. Implements care plan by facilitating authorizations/referrals as appropriate within the patients benefit structure or through extra-contractual arrangements in conjunction with care team

3. Identify and communicate a self-management plan specifically developed to assist with the improvement of self-monitoring and symptom identification

4. Assesses patients’ healthcare needs and identifies community resources

5. Empower patients to identify changes in health status and recognize the need to notify their physician of changes

6. Collaborates with hospital staff, physicians, patients, family, insurance carrier, medical office staff, customers and facilities to assess the patient’s healthcare needs and assure appropriate safe, cost effective, timely and efficient services. Utilizes clinical and social work experts as needed to ensure delivery of comprehensive patient services

7. Facilitates daily communication with the interdisciplinary team to discuss plan of care and assist with expediting care across the continuum, including participating in daily huddles and communicating to the Care Team or PCP any patient issue that will enhance the office visit

8. Identifies service delivery problems and potential for effective care management intervention. Assists in identifying system problems and issues that impede (impeding) diagnostic or treatment progression to the appropriate administrative liaison. Collaborates with the interdisciplinary team when delays occur in consults, treatments, discharge planning, or procedures to facilitate timely, cost-effective delivery of patient services

9.Practices in accordance with applicable laws and standards, and ethical principles

10.Provides interventions including the