Director, VQ Operations

The Director, VQ Operations will be responsible for the development and design of timely, easily
readable, detailed, and analytic summary reports to stakeholders and various positions within DAR. In
addition, the Director will interpret users’ business needs then translate and assemble the reports to
management or users of Oracle BI and OBIEE.

About the Work Unit:

The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/

Key Functions and Expected Performance:

• Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools.

• Meet and collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals.

• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.

• Stay informed on new technology to assist in maximizing efficiencies and achieving departmental goals.

• Look beyond symptoms to uncover underlying causes of problems and identify ways to resolve them.

• Demonstrate a sense of ownership, focusing on and driving critical issues to closure.

• Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.

• Handle sensitive donor, parent, friend, and student information in the