Customer Service Agent - Front Office (Patra)

Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent/Front Office in Patras.

Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.

100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.

We are the Kärchers - Wanna WOW with Us?

Together towards a clean world

📌 Location: Patras, Greece

📍 Working Model: On-Site

🖋️You will be reporting to: Branch Manager

Duties/Responsibilities:

• Customer Assistance
• Information and Counselling about Retail products, Spare parts / accessories.
• Issues resolution with transport with customer deliveries
• Customer Complaints and claims assistance
• Support between internal departments, Kärcher branches and customers
• Support to the internal and external commercial Network
• Sales support to the store customers
• Marketing Orders entry Management and support to their Campaigns
• Entry Management of General Customer Orders
• Issues Resolution with Standard & online channel orders
• Management support to the Logistic Department and the External Operator
• Reimbursements
• In Store stock management in collaboration with the Branch Manager
• Stock census in collaboration with the Branch Manager
• In store customer experience optimization

Requirements

• Medium or High Degree in Professional Training, in Administration and Accounting will be valuable
• Minimum of 3 provable years of experience as a Customer Service agent
• Fluent in English language, written and spoken.
• IT knowledge, at a user level (Word, PowerPoint, Excel)
• SAP knowledge will be valuable
• Organizational skills
• Customer oriented
• Team worker
• Analytic Skills and detail-oriented

Benefits

• 💰Competitive Salary
• 🏥Medical Insurance
• 📈Bonuses