Senior Management Assistant - Infrastructure – San Francisco Public Utilities Commission (1844)

Company Description

• Application Opening: 03/16/2026
• Application Filing Deadline: 03/23/2026
• Annual Salary: $111,930.00 - $136,058.00
• Recruitment ID:  TEX-1844-164441 / RTF0164440-01159225

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental, and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Job Description

Under the supervision of the Budget and Systems Maintenance Manager, the 1844 Senior Management Assistant serves as the lead administrative help desk support for the SFPUC’s Contract Management System (SOLIS) and its integrated Timekeeping System (Timelive). This position manages and coordinates help desk operations, provides advanced technical and administrative support, and oversees system-related business processes supporting SFPUC Professional Services and Construction contracts. The Senior Management Assistant functions as the subject matter guide for SOLIS and Timelive, ensuring accurate contract encumbrance management, invoice processing, and timekeeping integration. The position exercises independent judgment in interpreting issues and guiding users to follow departmental policies, system procedures, and contract provisions. In addition to resolving complex system and procedural issues for SFPUC staff, consultants, contractors, and other stakeholders, this position oversees timely completion of workflow requests, assists in developing policies and procedures, and oversees compliance activities. The Senior Management Assistant also supports reporting and process improvement initiatives to enhance efficiency, compliance, and customer service delivery.

Essential Functions:

• Manages the day-to-day operations of the SOLIS and Timelive Help Desk, including workload prioritization and service delivery standards.        
• Plans, coordinates, and monitors help desk activities to ensure timely resolution of system, billing, encumbrance, and timekeeping issues.   
• Assists in developing and implementing internal procedures to streamline invoice processing, timekeeping validation, and contract encumbrance tracking.         
• Monitors system performance trends, identifies recurring issues, and recommends operational improvements.  
• Serves as the subject matter guide on SOLIS and Timelive integration, contract encumbrances, and invoice workflows for all system users.    
• Interprets, disseminates, and explains new system release functionalities, year-end fiscal deadlines, and procedural updates.
• Troubleshoots and resolves complex system issues requiring analysis of contractual terms, fiscal controls, and system configurations.        
• Coordinates with internal users, technical staff, and consultants/contractors to address system enhancements, upgrades, and integrations.          
• Provides training and technical guidance on SOLIS and Timelive processes.             
• Communicates effectively and courteously with internal and external stakeholders.           
• Perform additional related duties as assigned.     

Class 1844 Senior Management Assistant performs other related duties as required.

Qualifications