Medical Assistant (MA) with CHW Certification

Purpose: Sanctuary Recovery Centers aspires to outline specific job functions and roles to eliminate ambiguity within the organization

Position Summary: Assists physicians, nurses, and other medical staff by performing administrative and clinical duties. Administrative duties may include scheduling appointments, maintaining medical records. Clinical duties may include, preparing treatment room for patient exams, recording patient medical history, and cleaning and sterilizing medical equipment.

Minimum Requirements:

• High school diploma or GED required; completion of an accredited medical assistance certification program preferred
• Excellent interpersonal skills
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times
• Must be detail-oriented and highly organized
• Firm grasp on medical practices, administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Ability to treat patients with dignity and empathy
• Strong listening and communication skills
• Acute observation skills
• Computer literacy

Responsibilities:

• Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
• Check-out patients, assist with referral processing, and arrange laboratory services
• Handle billing process
• Prepare patients for examination, take vitals, and record patients' health history
• Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests
• Prepare equipment and examination rooms, and clean instruments
• Assist physician with medical treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies