Lead Product Manager - AI Personalization

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Meet our team
We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences. We are seeking a highly motivated, self-starter Product Manager to join our Checkout AI team to help achieve this mission. This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants worldwide by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.


Your way to Impact
This is a new role at PayPal, and as a technical product manager, you will establish your vision, define the playbook and operating model, work closely in refining your roadmap, and drive a fast-paced experimental execution culture. We are looking for someone with a passion for delighting customers, who is obsessed with data, training loops, and driving product roadmaps from data insights. This person has sharp problem-solving skills and excellent collaboration and communication skills. This person has successfully launched and scaled AI products defined login experiences, and data training strategies, and understands best practices in data modeling and AI Products. To be successful the candidate needs to excel in a highly collaborative, cross-functional, values-driven environment and lead by collaboration. If you are a tenured AI product leader, enjoy solving hard problems, and are a technologist at heart looking for your next opportunity to create real impact – Please submit your application below, and let's chat!

Job Description:

Your day to day

In your day-to day, you will

• Define and Build the next generation of AI-driven experiences at PayPal working across our data platform teams and operating as a key driver of our AI product strategy

• Drive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.

• Collaborating cross-functionally in defining the personalization opportunities across the consumer journey, and define best in class personalization experiences for PayPal consumers globally.

• Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.

• Develop experiments playbook so our models and teams are c