Director of Case Management (Settlements & Negotiations)

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

The Director of Settlements is a high-impact leadership role responsible for driving firm-wide settlement strategy, negotiated settlements, and operational excellence within the personal injury practice.

This role oversees a team of senior case managers focused on claims negotiation, insurance negotiations, and adjuster negotiations, ensuring the successful execution of settlement strategies that maximize outcomes. The Director is accountable for achieving aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven settlements function.

This position is fully on-site in Miami Lakes and is ideal for a leader who thrives in a fast-paced, performance-driven environment focused on accountability and measurable results.

Key Responsibilities

• Lead, manage, and develop a high-performing team responsible for settlements and negotiations
• Drive monthly settlement performance, ensuring achievement of KPIs tied to settlement offers, counteroffers, and closing ratios
• Oversee complex negotiated settlements, including insurance negotiations and adjuster negotiations
• Establish and refine strategy around claims negotiation, settlement authority, and case valuation
• Review and guide team execution of settlement offers, counteroffers, and negotiation tactics
• Ensure accuracy and execution of all settlement agreements and supporting documentation
• Monitor pipeline activity, including case progression, negotiation stages, and resolution timelines
• Conduct leadership coaching, performance management, and team development initiatives
• Hold team accountable to productivity, quality, and client service standards throughout the settlement lifecycle
• Handle escalated and high-value claims negotiation scenarios
• Analyze performance data to identify trends in settlement outcomes, negotiation success rates, and cycle times
• Implement quality control standards through audits of negotiation strategy and settlement documentation
• Identify operational gaps and drive improvements to settlement workflows and efficiencies
• Build internal capability and strengthen negotiation expertise across the department
• Partner with leadership on hiring, onboarding, and developing top talent
• Ensure compliance with firm policies, legal standards, and best practices in settlements and claims handling

Work Environment

• Full-time, on-site position in Miami Lakes, FL
• Fast-paced, high-performance environment with defined settlement and negotiation targets
• Collaborative culture focused on accountability, continuous improvement, and client outcomes
• Ability to manage multiple priorities and adapt to evolving business needs
• Occasional weekend availability as needed

Qualifications

Qualifications and Skills

• Minimum 3+ years of leadership experience in a performance-driven environment (increased to reflect director level)
• Minimum 3+ years of experience in personal injury law, with a focus on settlements and negotiations
• Proven success in claims negotiation, insurance negotiations, and negotiated settlements
• Demonstrated experience managing settlement authority, settlement offers, and counteroffers
• Strong expertise in drafting, reviewing, and finalizing settlement agreements
• Proven track record of meeting or exceeding settlement performance targets
• Strong leadership, coaching, and team development capabilities
• Excellent communication and advanced negotiation skills
• Data-driven with the ability to an